First Horizon Bank - West Congress Street Branch Consumer Complaints
First Horizon Bank - West Congress Street Branch has received 256 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 256 total complaints on file with the CFPB.
- Most complaints are about Mortgage (80).
- Timely response rate: 100.0%.
- Consumer disputed rate: 12.1% of resolved complaints.
Complaints by Product
The following table shows how complaints against First Horizon Bank - West Congress Street Branch break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 80 | 31.3% |
| Checking or savings account | 64 | 25.0% |
| Bank account or service | 59 | 23.0% |
| Credit card | 15 | 5.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 10 | 3.9% |
| Credit card or prepaid card | 9 | 3.5% |
| Debt collection | 4 | 1.6% |
| Money transfer, virtual currency, or money service | 4 | 1.6% |
| Consumer Loan | 3 | 1.2% |
| Payday loan, title loan, or personal loan | 3 | 1.2% |
| Vehicle loan or lease | 3 | 1.2% |
| Money transfers | 1 | 0.4% |
| Other financial service | 1 | 0.4% |
Most Common Issues
These are the specific issues consumers most frequently report about First Horizon Bank - West Congress Street Branch.
Company Response Breakdown
When consumers file complaints, First Horizon Bank - West Congress Street Branch responds in one of several ways. The breakdown below shows how First Horizon Bank - West Congress Street Branch has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 221 | 86.3% |
| Closed with monetary relief | 23 | 9% |
| Closed | 6 | 2.3% |
| Closed with non-monetary relief | 5 | 2% |
| Closed without relief | 1 | 0.4% |
Complaints by State
Top states where consumers have filed complaints against First Horizon Bank - West Congress Street Branch.
| State | Complaints |
|---|---|
| Florida | 70 |
| Louisiana | 62 |
| Arkansas | 21 |
| Texas | 18 |
| Georgia | 15 |
| California | 12 |
| Tennessee | 12 |
| Maryland | 6 |
| Alabama | 3 |
| Colorado | 3 |
| New Jersey | 3 |
| New York | 3 |
| Massachusetts | 2 |
| Michigan | 2 |
| Ohio | 2 |
| South Carolina | 2 |
| Arizona | 1 |
| Connecticut | 1 |
| District of Columbia | 1 |
| Illinois | 1 |
Your Rights
What to do if you have a complaint against First Horizon Bank - West Congress Street Branch
- Contact First Horizon Bank - West Congress Street Branch directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does First Horizon Bank - West Congress Street Branch have?
First Horizon Bank - West Congress Street Branch has 256 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about First Horizon Bank - West Congress Street Branch?
The most common issue reported is Managing an account with 39 complaints.
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How do I file a complaint against First Horizon Bank - West Congress Street Branch?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does First Horizon Bank - West Congress Street Branch respond to complaints on time?
First Horizon Bank - West Congress Street Branch has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.