FirstPoint Collection Resources Consumer Complaints
FirstPoint Collection Resources has received 1,362 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,362 total complaints on file with the CFPB.
- Most complaints are about Debt collection (1,087).
- Timely response rate: 96.8%.
- Consumer disputed rate: 22.9% of resolved complaints.
Complaints by Product
The following table shows how complaints against FirstPoint Collection Resources break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 1,087 | 79.8% |
| Credit reporting or other personal consumer reports | 173 | 12.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 94 | 6.9% |
| Credit card | 5 | 0.4% |
| Checking or savings account | 2 | 0.1% |
| Credit reporting | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about FirstPoint Collection Resources.
Company Response Breakdown
When consumers file complaints, FirstPoint Collection Resources responds in one of several ways. The breakdown below shows how FirstPoint Collection Resources has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,348 | 99% |
| Closed | 8 | 0.6% |
| Closed with non-monetary relief | 4 | 0.3% |
| Closed with monetary relief | 2 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against FirstPoint Collection Resources.
| State | Complaints |
|---|---|
| North Carolina | 689 |
| Virginia | 114 |
| California | 113 |
| Pennsylvania | 72 |
| Florida | 63 |
| Louisiana | 50 |
| South Carolina | 37 |
| Illinois | 32 |
| Maryland | 31 |
| Georgia | 22 |
| Alabama | 19 |
| Texas | 18 |
| New York | 14 |
| Ohio | 12 |
| Connecticut | 10 |
| Michigan | 8 |
| Tennessee | 8 |
| New Jersey | 7 |
| Iowa | 5 |
| Arizona | 4 |
Your Rights
What to do if you have a complaint against FirstPoint Collection Resources
- Contact FirstPoint Collection Resources directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does FirstPoint Collection Resources have?
FirstPoint Collection Resources has 1,362 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about FirstPoint Collection Resources?
The most common issue reported is Attempts to collect debt not owed with 472 complaints.
-
How do I file a complaint against FirstPoint Collection Resources?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does FirstPoint Collection Resources respond to complaints on time?
FirstPoint Collection Resources has a 96.8% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.