Home Loan Center, Inc. Consumer Complaints
Home Loan Center, Inc. has received 467 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 467 total complaints on file with the CFPB.
- Most complaints are about Credit reporting, credit repair services, or other personal consumer reports (103).
- Timely response rate: 80.9%.
- Consumer disputed rate: 12.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against Home Loan Center, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 103 | 22.1% |
| Mortgage | 96 | 20.6% |
| Payday loan, title loan, or personal loan | 85 | 18.2% |
| Credit reporting or other personal consumer reports | 38 | 8.1% |
| Payday loan, title loan, personal loan, or advance loan | 32 | 6.9% |
| Vehicle loan or lease | 27 | 5.8% |
| Debt collection | 25 | 5.4% |
| Consumer Loan | 21 | 4.5% |
| Money transfer, virtual currency, or money service | 16 | 3.4% |
| Checking or savings account | 11 | 2.4% |
| Payday loan | 5 | 1.1% |
| Credit card or prepaid card | 3 | 0.6% |
| Debt or credit management | 2 | 0.4% |
| Credit card | 1 | 0.2% |
| Other financial service | 1 | 0.2% |
| Student loan | 1 | 0.2% |
Most Common Issues
These are the specific issues consumers most frequently report about Home Loan Center, Inc..
Company Response Breakdown
When consumers file complaints, Home Loan Center, Inc. responds in one of several ways. The breakdown below shows how Home Loan Center, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 461 | 98.7% |
| Closed | 4 | 0.9% |
| Closed with monetary relief | 1 | 0.2% |
| Closed with non-monetary relief | 1 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Home Loan Center, Inc..
| State | Complaints |
|---|---|
| California | 48 |
| Florida | 46 |
| Texas | 34 |
| New York | 27 |
| Georgia | 24 |
| Illinois | 23 |
| Ohio | 22 |
| Pennsylvania | 20 |
| Arizona | 17 |
| Michigan | 15 |
| North Carolina | 14 |
| Virginia | 14 |
| Colorado | 11 |
| New Jersey | 11 |
| Washington | 11 |
| Minnesota | 10 |
| Louisiana | 9 |
| Maryland | 9 |
| Tennessee | 9 |
| Massachusetts | 8 |
Your Rights
What to do if you have a complaint against Home Loan Center, Inc.
- Contact Home Loan Center, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Home Loan Center, Inc. have?
Home Loan Center, Inc. has 467 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Home Loan Center, Inc.?
The most common issue reported is Improper use of your report with 102 complaints.
-
How do I file a complaint against Home Loan Center, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Home Loan Center, Inc. respond to complaints on time?
Home Loan Center, Inc. has a 80.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.