Morgan Stanley & Co. LLC Consumer Complaints
Morgan Stanley & Co. LLC has received 993 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 993 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (586).
- Timely response rate: 97.7%.
- Consumer disputed rate: 22.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against Morgan Stanley & Co. LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 586 | 59.0% |
| Mortgage | 304 | 30.6% |
| Bank account or service | 47 | 4.7% |
| Money transfer, virtual currency, or money service | 19 | 1.9% |
| Debt collection | 11 | 1.1% |
| Credit reporting or other personal consumer reports | 8 | 0.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 4 | 0.4% |
| Payday loan, title loan, personal loan, or advance loan | 4 | 0.4% |
| Credit card | 3 | 0.3% |
| Credit card or prepaid card | 2 | 0.2% |
| Payday loan, title loan, or personal loan | 2 | 0.2% |
| Consumer Loan | 1 | 0.1% |
| Money transfers | 1 | 0.1% |
| Other financial service | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Morgan Stanley & Co. LLC.
Company Response Breakdown
When consumers file complaints, Morgan Stanley & Co. LLC responds in one of several ways. The breakdown below shows how Morgan Stanley & Co. LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 902 | 90.8% |
| Closed with non-monetary relief | 26 | 2.6% |
| Closed with monetary relief | 25 | 2.5% |
| In progress | 17 | 1.7% |
| Closed without relief | 13 | 1.3% |
| Closed | 10 | 1% |
Complaints by State
Top states where consumers have filed complaints against Morgan Stanley & Co. LLC.
| State | Complaints |
|---|---|
| California | 188 |
| Florida | 103 |
| Texas | 79 |
| New York | 72 |
| Illinois | 44 |
| New Jersey | 43 |
| Georgia | 38 |
| Pennsylvania | 33 |
| Ohio | 32 |
| Washington | 29 |
| Virginia | 23 |
| Maryland | 22 |
| Michigan | 21 |
| Massachusetts | 20 |
| North Carolina | 19 |
| Connecticut | 17 |
| Tennessee | 16 |
| Arizona | 15 |
| Nevada | 15 |
| South Carolina | 14 |
Your Rights
What to do if you have a complaint against Morgan Stanley & Co. LLC
- Contact Morgan Stanley & Co. LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Morgan Stanley & Co. LLC have?
Morgan Stanley & Co. LLC has 993 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Morgan Stanley & Co. LLC?
The most common issue reported is Managing an account with 371 complaints.
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How do I file a complaint against Morgan Stanley & Co. LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Morgan Stanley & Co. LLC respond to complaints on time?
Morgan Stanley & Co. LLC has a 97.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.