PHH Mortgage Services Corporation Consumer Complaints
PHH Mortgage Services Corporation has received 2,450 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 2,450 total complaints on file with the CFPB.
- Most complaints are about Mortgage (2,364).
- Timely response rate: 99.3%.
- Consumer disputed rate: 22.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against PHH Mortgage Services Corporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 2,364 | 96.5% |
| Debt collection | 39 | 1.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 36 | 1.5% |
| Bank account or service | 4 | 0.2% |
| Credit reporting | 4 | 0.2% |
| Money transfer, virtual currency, or money service | 2 | 0.1% |
| Payday loan, title loan, or personal loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about PHH Mortgage Services Corporation.
Company Response Breakdown
When consumers file complaints, PHH Mortgage Services Corporation responds in one of several ways. The breakdown below shows how PHH Mortgage Services Corporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,999 | 81.6% |
| Closed with non-monetary relief | 327 | 13.3% |
| Closed without relief | 56 | 2.3% |
| Closed with monetary relief | 33 | 1.3% |
| Closed | 30 | 1.2% |
| Closed with relief | 5 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against PHH Mortgage Services Corporation.
| State | Complaints |
|---|---|
| California | 299 |
| Florida | 211 |
| New York | 172 |
| New Jersey | 167 |
| Pennsylvania | 149 |
| Texas | 111 |
| Virginia | 94 |
| Georgia | 85 |
| Maryland | 82 |
| Illinois | 81 |
| Ohio | 74 |
| Michigan | 72 |
| Colorado | 61 |
| Arizona | 58 |
| Massachusetts | 56 |
| Washington | 56 |
| Minnesota | 48 |
| North Carolina | 47 |
| Connecticut | 46 |
| Missouri | 37 |
Your Rights
What to do if you have a complaint against PHH Mortgage Services Corporation
- Contact PHH Mortgage Services Corporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does PHH Mortgage Services Corporation have?
PHH Mortgage Services Corporation has 2,450 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about PHH Mortgage Services Corporation?
The most common issue reported is Loan modification,collection,foreclosure with 776 complaints.
-
How do I file a complaint against PHH Mortgage Services Corporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does PHH Mortgage Services Corporation respond to complaints on time?
PHH Mortgage Services Corporation has a 99.3% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.