Professional Recovery Management Consumer Complaints
Professional Recovery Management has received 1,018 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,018 total complaints on file with the CFPB.
- Most complaints are about Debt collection (836).
- Timely response rate: 77.1%.
- Consumer disputed rate: 28.9% of resolved complaints.
Complaints by Product
The following table shows how complaints against Professional Recovery Management break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 836 | 82.1% |
| Credit reporting or other personal consumer reports | 99 | 9.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 78 | 7.7% |
| Credit reporting | 3 | 0.3% |
| Debt or credit management | 1 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Professional Recovery Management.
Company Response Breakdown
When consumers file complaints, Professional Recovery Management responds in one of several ways. The breakdown below shows how Professional Recovery Management has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 968 | 95.1% |
| Closed with non-monetary relief | 32 | 3.1% |
| Untimely response | 14 | 1.4% |
| Closed | 3 | 0.3% |
| In progress | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Professional Recovery Management.
| State | Complaints |
|---|---|
| Tennessee | 366 |
| Florida | 190 |
| South Carolina | 74 |
| Alabama | 72 |
| Georgia | 61 |
| North Carolina | 61 |
| Texas | 57 |
| Mississippi | 22 |
| Louisiana | 19 |
| Kentucky | 13 |
| Ohio | 8 |
| California | 7 |
| Pennsylvania | 7 |
| Minnesota | 6 |
| Maryland | 5 |
| Michigan | 5 |
| New Jersey | 5 |
| New York | 5 |
| Arkansas | 4 |
| Virginia | 4 |
Your Rights
What to do if you have a complaint against Professional Recovery Management
- Contact Professional Recovery Management directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Professional Recovery Management have?
Professional Recovery Management has 1,018 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Professional Recovery Management?
The most common issue reported is Attempts to collect debt not owed with 285 complaints.
-
How do I file a complaint against Professional Recovery Management?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Professional Recovery Management respond to complaints on time?
Professional Recovery Management has a 77.1% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.