Prosper Marketplace, Inc. Consumer Complaints
Prosper Marketplace, Inc. has received 1,414 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,414 total complaints on file with the CFPB.
- Most complaints are about Credit reporting or other personal consumer reports (242).
- Timely response rate: 100.0%.
- Consumer disputed rate: 15.9% of resolved complaints.
Complaints by Product
The following table shows how complaints against Prosper Marketplace, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 242 | 17.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 235 | 16.6% |
| Payday loan, title loan, or personal loan | 223 | 15.8% |
| Credit card | 211 | 14.9% |
| Debt collection | 194 | 13.7% |
| Payday loan, title loan, personal loan, or advance loan | 142 | 10.0% |
| Credit card or prepaid card | 85 | 6.0% |
| Consumer Loan | 52 | 3.7% |
| Checking or savings account | 10 | 0.7% |
| Money transfer, virtual currency, or money service | 8 | 0.6% |
| Debt or credit management | 3 | 0.2% |
| Mortgage | 3 | 0.2% |
| Vehicle loan or lease | 2 | 0.1% |
| Bank account or service | 1 | 0.1% |
| Credit reporting | 1 | 0.1% |
| Other financial service | 1 | 0.1% |
| Payday loan | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Prosper Marketplace, Inc..
Company Response Breakdown
When consumers file complaints, Prosper Marketplace, Inc. responds in one of several ways. The breakdown below shows how Prosper Marketplace, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,303 | 92.1% |
| Closed with non-monetary relief | 105 | 7.4% |
| Closed with monetary relief | 6 | 0.4% |
Complaints by State
Top states where consumers have filed complaints against Prosper Marketplace, Inc..
| State | Complaints |
|---|---|
| California | 175 |
| Florida | 165 |
| Texas | 124 |
| Georgia | 78 |
| New York | 76 |
| Illinois | 64 |
| New Jersey | 59 |
| Pennsylvania | 49 |
| Maryland | 47 |
| Ohio | 46 |
| Virginia | 38 |
| Arizona | 35 |
| Michigan | 35 |
| North Carolina | 35 |
| Massachusetts | 32 |
| South Carolina | 28 |
| Wisconsin | 27 |
| Nevada | 24 |
| Tennessee | 24 |
| Alabama | 20 |
Your Rights
What to do if you have a complaint against Prosper Marketplace, Inc.
- Contact Prosper Marketplace, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Prosper Marketplace, Inc. have?
Prosper Marketplace, Inc. has 1,414 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Prosper Marketplace, Inc.?
The most common issue reported is Incorrect information on your report with 276 complaints.
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How do I file a complaint against Prosper Marketplace, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Prosper Marketplace, Inc. respond to complaints on time?
Prosper Marketplace, Inc. has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.