RoundPoint Mortgage Servicing LLC Consumer Complaints
RoundPoint Mortgage Servicing LLC has received 2,879 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 2,879 total complaints on file with the CFPB.
- Most complaints are about Mortgage (2,654).
- Timely response rate: 98.6%.
- Consumer disputed rate: 18.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against RoundPoint Mortgage Servicing LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 2,654 | 92.2% |
| Credit reporting or other personal consumer reports | 94 | 3.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 69 | 2.4% |
| Debt collection | 56 | 1.9% |
| Checking or savings account | 2 | 0.1% |
| Bank account or service | 1 | 0.0% |
| Credit reporting | 1 | 0.0% |
| Payday loan, title loan, or personal loan | 1 | 0.0% |
| Payday loan, title loan, personal loan, or advance loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about RoundPoint Mortgage Servicing LLC.
Company Response Breakdown
When consumers file complaints, RoundPoint Mortgage Servicing LLC responds in one of several ways. The breakdown below shows how RoundPoint Mortgage Servicing LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,832 | 98.4% |
| In progress | 30 | 1% |
| Closed with monetary relief | 10 | 0.3% |
| Closed | 5 | 0.2% |
| Closed with non-monetary relief | 1 | 0% |
| Untimely response | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against RoundPoint Mortgage Servicing LLC.
| State | Complaints |
|---|---|
| California | 358 |
| Florida | 293 |
| Texas | 258 |
| New Jersey | 129 |
| Georgia | 122 |
| Illinois | 113 |
| North Carolina | 110 |
| Pennsylvania | 110 |
| New York | 108 |
| Virginia | 103 |
| Maryland | 96 |
| Arizona | 82 |
| Colorado | 79 |
| Michigan | 79 |
| Washington | 77 |
| Tennessee | 53 |
| Massachusetts | 51 |
| Alabama | 49 |
| Louisiana | 48 |
| South Carolina | 48 |
Your Rights
What to do if you have a complaint against RoundPoint Mortgage Servicing LLC
- Contact RoundPoint Mortgage Servicing LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does RoundPoint Mortgage Servicing LLC have?
RoundPoint Mortgage Servicing LLC has 2,879 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about RoundPoint Mortgage Servicing LLC?
The most common issue reported is Trouble during payment process with 1,414 complaints.
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How do I file a complaint against RoundPoint Mortgage Servicing LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does RoundPoint Mortgage Servicing LLC respond to complaints on time?
RoundPoint Mortgage Servicing LLC has a 98.6% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.