Synovus Bank Consumer Complaints
Synovus Bank has received 4,635 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 4,635 total complaints on file with the CFPB.
- Most complaints are about Credit reporting or other personal consumer reports (1,063).
- Timely response rate: 99.9%.
- Consumer disputed rate: 20.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against Synovus Bank break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 1,063 | 22.9% |
| Credit card | 769 | 16.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 767 | 16.5% |
| Credit card or prepaid card | 718 | 15.5% |
| Debt collection | 612 | 13.2% |
| Checking or savings account | 350 | 7.6% |
| Mortgage | 149 | 3.2% |
| Bank account or service | 97 | 2.1% |
| Money transfer, virtual currency, or money service | 36 | 0.8% |
| Prepaid card | 20 | 0.4% |
| Payday loan, title loan, or personal loan | 18 | 0.4% |
| Payday loan, title loan, personal loan, or advance loan | 14 | 0.3% |
| Debt or credit management | 9 | 0.2% |
| Consumer Loan | 5 | 0.1% |
| Credit reporting | 5 | 0.1% |
| Vehicle loan or lease | 2 | 0.0% |
| Other financial service | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Synovus Bank.
Company Response Breakdown
When consumers file complaints, Synovus Bank responds in one of several ways. The breakdown below shows how Synovus Bank has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 4,205 | 90.7% |
| Closed with non-monetary relief | 214 | 4.6% |
| Closed with monetary relief | 190 | 4.1% |
| Closed without relief | 11 | 0.2% |
| Closed with relief | 10 | 0.2% |
| Closed | 4 | 0.1% |
| Untimely response | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Synovus Bank.
| State | Complaints |
|---|---|
| Florida | 667 |
| Georgia | 622 |
| Texas | 432 |
| California | 399 |
| Pennsylvania | 245 |
| South Carolina | 165 |
| North Carolina | 145 |
| Alabama | 140 |
| Illinois | 138 |
| New Jersey | 133 |
| Ohio | 116 |
| Maryland | 111 |
| Virginia | 96 |
| Michigan | 94 |
| Massachusetts | 92 |
| Tennessee | 86 |
| Arizona | 79 |
| Missouri | 74 |
| New York | 74 |
| Nevada | 68 |
Your Rights
What to do if you have a complaint against Synovus Bank
- Contact Synovus Bank directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Synovus Bank have?
Synovus Bank has 4,635 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Synovus Bank?
The most common issue reported is Incorrect information on your report with 1,081 complaints.
-
How do I file a complaint against Synovus Bank?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Synovus Bank respond to complaints on time?
Synovus Bank has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.