Trustmark Corporation Consumer Complaints
Trustmark Corporation has received 391 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 391 total complaints on file with the CFPB.
- Most complaints are about Mortgage (132).
- Timely response rate: 99.2%.
- Consumer disputed rate: 20.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against Trustmark Corporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 132 | 33.8% |
| Checking or savings account | 98 | 25.1% |
| Credit reporting or other personal consumer reports | 37 | 9.5% |
| Bank account or service | 35 | 9.0% |
| Debt collection | 32 | 8.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 24 | 6.1% |
| Money transfer, virtual currency, or money service | 6 | 1.5% |
| Credit card | 5 | 1.3% |
| Payday loan, title loan, or personal loan | 5 | 1.3% |
| Vehicle loan or lease | 5 | 1.3% |
| Credit card or prepaid card | 3 | 0.8% |
| Debt or credit management | 3 | 0.8% |
| Payday loan, title loan, personal loan, or advance loan | 3 | 0.8% |
| Consumer Loan | 2 | 0.5% |
| Credit reporting | 1 | 0.3% |
Most Common Issues
These are the specific issues consumers most frequently report about Trustmark Corporation.
Company Response Breakdown
When consumers file complaints, Trustmark Corporation responds in one of several ways. The breakdown below shows how Trustmark Corporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 385 | 98.5% |
| Closed | 3 | 0.8% |
| Closed with monetary relief | 2 | 0.5% |
| Closed with non-monetary relief | 1 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against Trustmark Corporation.
| State | Complaints |
|---|---|
| Mississippi | 197 |
| Alabama | 60 |
| Tennessee | 33 |
| Texas | 23 |
| Florida | 18 |
| Arizona | 7 |
| California | 7 |
| Georgia | 7 |
| Illinois | 4 |
| Louisiana | 4 |
| North Carolina | 4 |
| New York | 3 |
| Pennsylvania | 3 |
| South Carolina | 3 |
| New Jersey | 2 |
| Ohio | 2 |
| Arkansas | 1 |
| Kentucky | 1 |
| Michigan | 1 |
| Washington | 1 |
Your Rights
What to do if you have a complaint against Trustmark Corporation
- Contact Trustmark Corporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Trustmark Corporation have?
Trustmark Corporation has 391 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Trustmark Corporation?
The most common issue reported is Managing an account with 56 complaints.
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How do I file a complaint against Trustmark Corporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Trustmark Corporation respond to complaints on time?
Trustmark Corporation has a 99.2% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.