Carvana Group, LLC Consumer Complaints
Carvana Group, LLC has received 1,128 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,128 total complaints on file with the CFPB.
- Most complaints are about Vehicle loan or lease (706).
- Timely response rate: 98.0%.
- Consumer disputed rate: 33.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against Carvana Group, LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Vehicle loan or lease | 706 | 62.6% |
| Credit reporting or other personal consumer reports | 169 | 15.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 113 | 10.0% |
| Debt collection | 71 | 6.3% |
| Money transfer, virtual currency, or money service | 35 | 3.1% |
| Payday loan, title loan, or personal loan | 14 | 1.2% |
| Checking or savings account | 12 | 1.1% |
| Consumer Loan | 3 | 0.3% |
| Payday loan, title loan, personal loan, or advance loan | 3 | 0.3% |
| Credit card | 1 | 0.1% |
| Credit card or prepaid card | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Carvana Group, LLC.
Company Response Breakdown
When consumers file complaints, Carvana Group, LLC responds in one of several ways. The breakdown below shows how Carvana Group, LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,124 | 99.6% |
| Closed with non-monetary relief | 2 | 0.2% |
| Closed with monetary relief | 1 | 0.1% |
| In progress | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Carvana Group, LLC.
| State | Complaints |
|---|---|
| Georgia | 126 |
| California | 111 |
| Texas | 108 |
| Florida | 83 |
| Pennsylvania | 60 |
| North Carolina | 45 |
| New York | 45 |
| Illinois | 43 |
| New Jersey | 43 |
| Michigan | 39 |
| Virginia | 38 |
| Tennessee | 34 |
| South Carolina | 28 |
| Arizona | 25 |
| Maryland | 24 |
| Ohio | 23 |
| Missouri | 21 |
| Alabama | 20 |
| Massachusetts | 20 |
| Wisconsin | 18 |
Your Rights
What to do if you have a complaint against Carvana Group, LLC
- Contact Carvana Group, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Carvana Group, LLC have?
Carvana Group, LLC has 1,128 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Carvana Group, LLC?
The most common issue reported is Getting a loan or lease with 355 complaints.
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How do I file a complaint against Carvana Group, LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Carvana Group, LLC respond to complaints on time?
Carvana Group, LLC has a 98.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.