Fay Servicing, LLC Consumer Complaints
Fay Servicing, LLC has received 3,843 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 3,843 total complaints on file with the CFPB.
- Most complaints are about Mortgage (3,519).
- Timely response rate: 97.2%.
- Consumer disputed rate: 25.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against Fay Servicing, LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 3,519 | 91.6% |
| Debt collection | 165 | 4.3% |
| Credit reporting or other personal consumer reports | 69 | 1.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 68 | 1.8% |
| Debt or credit management | 8 | 0.2% |
| Checking or savings account | 4 | 0.1% |
| Money transfer, virtual currency, or money service | 4 | 0.1% |
| Payday loan, title loan, or personal loan | 2 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 2 | 0.1% |
| Bank account or service | 1 | 0.0% |
| Vehicle loan or lease | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Fay Servicing, LLC.
Company Response Breakdown
When consumers file complaints, Fay Servicing, LLC responds in one of several ways. The breakdown below shows how Fay Servicing, LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 3,826 | 99.6% |
| In progress | 13 | 0.3% |
| Closed with monetary relief | 3 | 0.1% |
| Closed | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Fay Servicing, LLC.
| State | Complaints |
|---|---|
| California | 574 |
| Florida | 437 |
| New York | 309 |
| New Jersey | 224 |
| Texas | 198 |
| Georgia | 191 |
| Illinois | 178 |
| Maryland | 178 |
| Pennsylvania | 173 |
| Virginia | 116 |
| Massachusetts | 96 |
| North Carolina | 95 |
| Ohio | 77 |
| Michigan | 71 |
| Tennessee | 64 |
| Louisiana | 61 |
| South Carolina | 56 |
| Washington | 55 |
| Arizona | 53 |
| Alabama | 44 |
Your Rights
What to do if you have a complaint against Fay Servicing, LLC
- Contact Fay Servicing, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Fay Servicing, LLC have?
Fay Servicing, LLC has 3,843 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Fay Servicing, LLC?
The most common issue reported is Trouble during payment process with 1,385 complaints.
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How do I file a complaint against Fay Servicing, LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Fay Servicing, LLC respond to complaints on time?
Fay Servicing, LLC has a 97.2% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.